Refund policy

Returns & Refunds

Change of mind

We don't offer refunds or returns if you change your mind, so please choose carefully. If you're not sure which size or item you need, email us at TotamSales@gmail.com before ordering and we'll help.

Faulty, damaged or incorrect items

We'll sort it out if your item is faulty, arrives damaged, or isn't what you ordered.

If your item arrived damaged or you were sent the wrong item, please contact us within 30 days of receiving your order.

Please don't send your item back to the manufacturer.

How to make a return

Email us at TotamSales@gmail.com before sending anything back. We'll reply with return instructions and the address to send it to.

To be accepted, a return must include a receipt or proof of purchase. Items returned because they're incorrect must be unused and in their original packaging.

Damaged in delivery

If your order arrives damaged, take photos of the product and the packaging, and keep the original packaging. We'll email you to ask for copies of the photos.

Return shipping

You send the item back to us, and we'll refund your reasonable return postage. We cover the cost of sending a replacement or repaired item back to you.

If your return is worth more than $75, we recommend a trackable service or shipping insurance, as we can't guarantee we'll receive it.

What happens next

Once we receive your item, please allow approximately 10–14 working days for us to assess it. We'll email you to confirm we've received it and let you know the outcome, which may be a repair, a replacement or a refund, depending on the item.

Refunds

If a refund is approved, it will be processed and credited to your original payment method.

If you haven't received an approved refund:

- Check your bank account again.

- Contact your card company, as it can take some time before a refund is officially posted.

- Contact your bank, as there's often some processing time before a refund appears.

- If you still haven't received it, email us at TotamSales@gmail.com.