Shipping
We deliver throughout New Zealand. Shipping is based on your order total, and you'll see the exact cost at checkout before you pay.
| Order total | Shipping |
|---|---|
| Up to $160 | $4.60 |
| $160.01 – $300 | $6.90 |
| $300.01 – $500 | $11.50 |
| $500.01 – $800 | $18.98 |
| $800.01 – $1,200 | $28.75 |
| $1,200.01 – $2,000 | $46.00 |
| $2,000.01 – $3,500 | $79.35 |
| $3,500.01 – $6,000 | $136.85 |
| $6,000.01 – $10,000 | $230.00 |
| Over $10,000 | $431.25 |
There is no extra charge for rural delivery.
Delivery times
- North Island: 2–5 business days
- South Island: 2–5 business days
All orders are delivered to your door.
Questions about delivery? Email us at TotamSales@gmail.com.
Returns & Refunds
Change of mind
We don't offer refunds or returns for change of mind. If you're unsure which size or item you need, email us at TotamSales@gmail.com before ordering and we'll help.
Faulty, damaged or incorrect items
We'll sort it out if your item is faulty, arrives damaged, or isn't what you ordered.
If your item arrived damaged or you were sent the wrong item, please contact us within 30 days of receiving your order.
Please contact us first, not the manufacturer, and we'll arrange everything.
How to make a return
Email us at TotamSales@gmail.com before sending anything back. We'll reply with return instructions and the address to send it to.
Please include your receipt or proof of purchase with your return. Items returned because they're incorrect must be unused and in their original packaging.
Damaged in delivery
If your order arrives damaged, take photos of the product and the packaging, and keep the original packaging. We'll email you to ask for copies of the photos.
Return shipping
You send the item back to us, and we'll refund your reasonable return postage. We cover the cost of sending a replacement or repaired item back to you.
If your return is worth more than $75, we recommend a trackable service or shipping insurance, as we can't guarantee we'll receive it.
What happens next
Once we receive your item, please allow approximately 10–14 working days for us to assess it. We'll email you to confirm we've received it and let you know the outcome, which may be a repair, a replacement or a refund, depending on the item.
Refunds
If a refund is approved, it will be processed and credited to your original payment method.
If you haven't received an approved refund:
- Check your bank account again.
- Contact your card company, as it can take some time before a refund is officially posted.
- Contact your bank, as there's often some processing time before a refund appears.
- If you still haven't received it, email us at TotamSales@gmail.com.